Support & Help Center
We're here to help you get the most out of Mental Note AI.
Contact Us
Questions? Stuck? Have feedback? Email our support team at support@mentalnote.ai. We aim to reply within one business day.
To speed things up, include your account email, whether you are using the browser app or Word add-in, your browser or Word version, a description of the issue, and any error message. Do not email client information, note text, recordings, or other PHI.
Common Topics
Setup
Open app.mentalnote.ai in your browser to start. Prefer Word? The optional add-in is available through the Microsoft Office Add-ins Marketplace. For a step-by-step walkthrough, visit our Documentation page.
Account & Billing
Use the subscription controls available in your Mental Note AI account. The free web-app tier includes 5 scribe sessions per month; the optional Word add-in has a separate allowance of 2,000 AI-writing words per month. Premium is listed at $99/month or $990/year. If you cannot find the control you need, email support@mentalnote.ai.
Using Mental Note AI
In the web app, record the session with appropriate consent; Mental Note AI drafts the note after the session ends. Choose an available workflow, generate a draft, review it, then copy or export it. Current options include SOAP, DAP, BIRP, GIRP, PIRP, Progress, Intake, and Treatment Plan. The optional Word add-in drafts from a typed or pasted session summary. See Documentation for step-by-step guidance.
Privacy & Security
Your Business Associate Agreement is included on every plan and accepted in the app before your first session. Review the current Security, Privacy, and HIPAA pages for the details.
Top Questions
Open app.mentalnote.ai in your browser and create or sign in to your account. Prefer Word? Install the optional add-in from Microsoft AppSource.
First, try closing and reopening Microsoft Word. If the issue persists, check your internet connection, as Mental Note AI requires an active connection to generate notes. You can also try clearing your Office cache by going to File > Options > Trust Center > Trust Center Settings > Trusted Add-in Catalogs, then clearing the cache. If none of these steps resolve the issue, try removing and reinstalling the add-in from the marketplace. Contact support@mentalnote.ai if you continue to experience problems.
Use the subscription controls available in your Mental Note AI account. The listed options are $99/month or $990/year. If the control you need is not visible, email support@mentalnote.ai.
Yes. You can cancel your Premium plan at any time with no long-term contract or cancellation fee. Your subscription remains active through the end of the current billing period, then reverts to the free web-app tier with 5 scribe sessions per month. The optional Word add-in has its own separate 2,000-AI-writing-word monthly allowance.
Mental Note AI provides formats including SOAP, DAP, BIRP, GIRP, PIRP, and Progress, plus Intake and Treatment Plan workflows. The Templates library also explains additional common structures such as SIRP and PIE.
More Help
Still need something? Check these resources:
- Documentation — Step-by-step guides and tips for using Mental Note AI
- Templates — Educational templates for common structures including SOAP, DAP, BIRP, SIRP, GIRP, and PIE
- Blog — Articles on clinical documentation best practices
- Pricing — Compare our Free and Premium plans
- HIPAA Compliance — Learn about our approach to healthcare data protection
Ready to Start?
Open the browser app and evaluate the workflow. Free tier. No credit card.
Try it freePrefer Microsoft Word? Get the free Word add-in. Installs from Microsoft AppSource.
Last updated July 20, 2026