Overview

Remote therapy sessions via video or phone. Documentation must note the modality used, participant locations, technology issues, and compliance with state telehealth regulations. When using the BIRP Notes format in telehealth settings, documentation requirements and best practices differ from other environments based on specific operational, compliance, and billing needs.

This guide provides setting-specific guidance on how to apply the BIRP Notes structure while meeting the unique compliance, billing, and operational requirements of telehealth practice. Understanding these distinctions ensures your documentation meets regulatory standards and operational expectations.

Environment & Documentation Considerations

  • Document the telehealth modality used (video, phone, audio-only) in every note; some insurers or state regulations mandate this for claim processing and compliance verification
  • Privacy and safety considerations differ: document whether client was in a private location and could speak freely; note if session had to be rescheduled due to privacy concerns
  • Technology issues and their clinical impact must be noted: if video connection dropped during a sensitive disclosure, if client was in a public space affecting openness, if audio quality impaired clinical assessment

Compliance & Regulatory Considerations

  • State telehealth licensure laws vary; document compliance with state-specific requirements (e.g., geographic limitations, informed consent for telehealth, in-person assessments)
  • Federal DEA regulations for prescribing in telehealth settings require specific documentation of identity verification and prescriber-patient relationship establishment; if prescribing, note these elements

How to Document BIRP Notes for Telehealth

Behavior

Document observable client behaviors, actions, and presentation in session

When documenting the Behavior section in telehealth, focus on capturing the client’s self-reported symptoms, emotional state, and any contextual triggers shared during the virtual session. Note observable mood and affect changes as they present through video or audio cues.

  • Client’s description of current symptoms and their severity as reported during the session
  • Identification of any environmental or situational triggers mentioned that impact client behavior
  • Observation of client’s affect through facial expressions, tone, and body language via video
  • Documentation of mood fluctuations noted throughout the telehealth session
  • Client’s verbalized concerns or presenting problems specific to their remote environment

Intervention

Record specific therapeutic interventions and techniques used

In the Intervention section for telehealth, document the specific therapeutic techniques, clinical observations related to remote delivery, and any adaptations made to standard modalities to fit the virtual setting.

  • Use of telehealth-specific engagement strategies to maintain client attention and rapport
  • Application of therapeutic modalities adapted for virtual delivery, such as guided imagery or screen sharing
  • Clinical observations regarding client’s comfort with technology and session environment
  • Implementation of remote assessment tools or digital resources during the session
  • Adjustments made to intervention pacing or style based on telehealth session dynamics

Response

Note the client's response to interventions and observable changes

The Response section should reflect the client’s reaction to interventions during the telehealth session, including progress toward goals and any diagnostic insights gleaned from virtual interactions.

  • Client’s verbal feedback on the helpfulness of interventions used during the session
  • Observed changes in client engagement or mood following therapeutic techniques
  • Assessment of client’s understanding and acceptance of treatment concepts delivered remotely
  • Clinical impressions regarding client’s progress or setbacks based on telehealth observations
  • Consideration of any diagnostic clarifications or adjustments informed by virtual session data

Plan

Outline next steps, continued interventions, and session scheduling

Document the next steps in treatment tailored for telehealth, including scheduling, homework assignments suited for remote completion, referrals, and any necessary modifications to the treatment plan based on virtual session outcomes.

  • Scheduling of the next telehealth session with consideration for client’s availability and technology access
  • Assignment of remote-compatible homework or therapeutic exercises
  • Recommendations for referrals to other virtual or in-person services as needed
  • Adjustments to treatment goals or approaches based on telehealth session feedback
  • Planning for technology troubleshooting or support to optimize future telehealth sessions

Tips for BIRP Notes for Telehealth

1. Connect to Diagnosis

Always connect your observations back to the relevant diagnostic criteria for Telehealth. This shows clear clinical reasoning and justifies the treatment plan in the Assessment and Plan sections.

2. Track Treatment Progress

Document how the client responds to specific interventions over time. Note changes in symptoms, behavioral patterns, and functional status. This is especially important for demonstrating treatment efficacy and meeting insurance requirements.

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Further Reading

  • HHS HIPAA — Provides essential guidelines on maintaining patient privacy and security in telehealth documentation.
  • CMS Documentation Requirements — Outlines federal standards for clinical documentation, including telehealth service billing and compliance.
  • APA Documentation Guidelines — Offers detailed recommendations on clinical note writing and ethical documentation practices.

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